We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of uleso (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://uleso.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool machine, quiet, powerful, delivered Super quickly in 6 days. Thank you store!
20 Oct 2019 21:10
The goods came, very well packed! No scratches! At the first turn on, everything works, in the case did not try. Very light, it confuses me .... The last device that I had was much heavier and about 35000ob. I doubt ..... but I will look what is in the work, the cutters are standard which are included. With the store did not communicate, the delivery is very fast, about a week)
20 Oct 2019 15:05
Came quickly, tracked all the way. After 10 minutes of work began to make terrible squeaking sounds... but it seems to spin and on this thank you... for 1530 more and did not expect...
20 Oct 2019 14:05
Thank you, I got everything. Very fast. Not yet used. Very satisfied that the product quickly came.
20 Oct 2019 11:59
Girls, thanks for the feedback, on them and ordered for the spouse. Order from Moscow. I reached Volgograd in about 5 days. Corresponds to the description. All in the kit, works, there is no beating on the cutters. The spouse is happy.
20 Oct 2019 11:23
20 Oct 2019 07:48
Good Machine, speed adjustment, 2 sides rotation, quiet, strongly not buzzing
20 Oct 2019 06:15
Did not get the drills with the order as said in the description but other than that cant wait to use
20 Oct 2019 04:23
The device is excellent! Everything works. Delivery to the door a few days after order. With the store did not communicate, so 1 star)))
20 Oct 2019 04:15
Thank you very much has not worked yet but everything is in place and very well packed about thanks to the store recommend,
20 Oct 2019 02:23
All OK, but the cutters need to take new, these stupid
20 Oct 2019 02:07
Got, like nothing, little
20 Oct 2019 01:49
The machine came, surprisingly all-all cutters are suitable, at work, for a beginner will go, the handle shakes a little.
20 Oct 2019 01:27
Delivery is slightly less than a month. On work everything suits because they took for home use. Cutters that come in the kit immediately replaced with store
20 Oct 2019 01:09
Excellent Device, excellent in work, came for 2-3 weeks from China to the Chelyabinsk region. There is no vibration, everything works fine, perfectly removes the coating.